24/7 Emergency Service
A live dispatcher answers (208) 555-0199 around the clock, and a truck rolls to true no-heat and no-cool emergencies every night of the year.
When the furnace dies at 2am in January or the AC quits on a 104° afternoon, you don't need a voicemail tree — you need a truck. Our dedicated 24/7 emergency line, (208) 555-0199, is answered around the clock by a live dispatcher in Boise, not an answering service reading from a script, and an on-call technician rolls to true no-heat and no-cool emergencies every night of the year, holidays included. Flat-rate repair pricing doesn't change after hours: the repair costs what the repair costs, and the only difference is an after-hours dispatch fee we quote before the truck moves — waived entirely for Peak Comfort Club members. While you wait, our dispatcher walks you through the safe first steps: which breakers to check, whether to pull the filter, and when to shut a system down to prevent damage. For gas smells or a suspected carbon-monoxide problem, get everyone out of the house first and call the gas utility — then call (208) 555-0199 and we'll coordinate the repair from there.
What’s included
- Dedicated 24/7 emergency line: (208) 555-0199 — a person answers, not a recording
- Flat-rate repair pricing that doesn't change after hours
- After-hours dispatch fee quoted before the truck rolls — waived for Club members
- Dispatcher-guided safety steps while the technician is en route
- Space heaters set up free if a heating repair has to wait for parts
Common questions
What counts as a true emergency?
No heat when it's below freezing, no cooling for infants, elderly, or medically fragile family members in a heat wave, water actively leaking from HVAC equipment, any burning smell, or a suspected gas or carbon-monoxide problem. For gas or CO, leave the house and call the utility or 911 first — then call the emergency line at (208) 555-0199. If your situation can safely wait until morning, our dispatcher will say so, and you'll skip the after-hours fee.
How fast can someone actually get here at night?
Our on-call technician is based in the valley, not paged from out of the area. Most nighttime emergency calls in Boise, Meridian, Garden City, and Eagle see a technician inside 90 minutes; the outer edges of our service area — Caldwell, Emmett — typically run 90 minutes to two hours. The dispatcher gives you a real ETA when you call (208) 555-0199, and you get a text when the truck is on its way.
Is an emergency repair more expensive than a daytime one?
The repair itself costs the same — our flat-rate book doesn't have a nighttime column. The only added cost is the after-hours dispatch fee, which the dispatcher quotes before anyone is sent, so you can decide with the number in front of you. Peak Comfort Club members pay no dispatch fee at any hour.